Please read carefully

Welcome to Fleetlery — we’re excited that you’re joining our courier team!
As a Fleetlery Courier, you play an important role in delivering great service, keeping customers happy, and representing our company on the road.

This guide provides everything you need to get started smoothly, including:
● What is expected from you
● How to stay safe
● How payment works
● What to do in emergencies
● Who to contact when you need support

Please take a few minutes to read this document carefully — it will help you feel confident, prepared, and ready for your first shifts.
We’re happy to have you with us — welcome aboard!

Your safety always comes first.
● Call 112 immediately in emergencies.
● Then notify Live Operations Support as soon as possible.
● Stay in a safe place until help arrives.

When reporting an accident, please include:
● Exact street name & location
● Date & time
● Injured body part(s)
● Detailed description of what happened
● Doctor’s medical statement (Sick note must be marked as work accident)
● Accident Insurance: BG Verkehr

Notify HR + Live Operations Support immediately after the incident.

● Follow all German traffic laws.
● Avoid distractions while driving/riding.
● Stay hydrated and rest when needed.
● Mandatory 30-minute break if your shift exceeds 6 hours.

Cars & Mopeds
● Always wear your seatbelt.
● Follow speed limits.
● Perform regular basic maintenance checks.

Bikes & E-Bikes
● Helmet required at all times.
● Use lights & reflective clothing, especially at night.
● Check tires, brakes, and chain before each shift (mandatory).
● E-bikes must not exceed 25 km/h.

● Use insulated delivery bags.
● Never open, alter, or tamper with food packaging.
● Report damaged or delayed orders to Live Operations Support immediately.

● Stay calm and avoid confrontation.
● If you feel unsafe, call 112 or contact Live Operations Support.

● Be polite, respectful, and helpful.
● No alcohol or drugs while on duty.
● Keep your uniform and equipment clean and presentable.

● Follow delivery procedures and all safety protocols.
● Report unsafe behaviour or conditions immediately.

● Handle customer and company data responsibly.
● Always comply with GDPR and internal data protection rules.

You are paid monthly, on or before the 15th.
If the 15th falls on a weekend or public holiday, payment is made on the previous business day.

All payments go directly to your registered bank account.

● Keep your banking and tax information updated.
● Taxes and social contributions are deducted automatically.
● Report any payment issues to HR within 7 days of receiving your payslip.

As a Fleetlery courier, you are automatically enrolled in:
● Statutory health insurance
● Accident insurance (Berufsgenossenschaft)
● Pension & unemployment insurance

Coverage applies during working hours and commuting directly to/from deliveries.

Working students must arrange and pay for their own health insurance.

● Inform Live Operations Support or HR at least 2 hours before your shift.
● A medical certificate (AU) is required after 3 days of illness.
● Sick pay follows statutory German regulations.

● Always follow traffic and parking rules.
● Fines caused by personal negligence must be paid by the employee.

Welcome to the Fleetlery Courier Team — we’re truly happy to have you on board!
Your wellbeing, safety, and success matter to us.

If you ever need assistance, have questions, or feel unsure, our team is here to support you at every step.

Deliver confidently, ride safely, and enjoy your journey with Fleetlery!