Many activation issues are caused by incorrectly or incompletely uploaded documents. Please read this guide carefully before submitting your documents.
Create your Uber Eats Driver Account
Before you can start working with us, you must create your own Uber Eats Driver account.
How it works:
Open the following link: https://www.uber.com/de/de/deliver/
Create your Uber Eats driver account.
Once your account has been created, submit your Uber Eats account to us as an onboarding task in Personio.
→ You should have already received a task for this.We will then add you to our Uber fleet.
⚠️ Important: Without a correctly created account, we cannot add you to the fleet.
Upload your documents
You can only start delivering once all documents required by Uber have been uploaded, reviewed, and approved.
Basic rule (very important 🚨)
Only upload the document that is requested in the respective section.
If you upload incorrect or additional documents, they will be automatically rejected.
Create your account
Before you can start working with us, you must create an Uber Eats Driver account and submit it to us as an onboarding task in Personio. You should already have received a request for this. We will then add you to our Uber fleet.
Sign-up link: https://www.uber.com/de/de/deliver/
Which documents do you need to upload?
Please make sure the entire document is visible, including all four corners.
Required documents for all couriers:
Profile photo
ID document (National ID card or residence permit)
If applicable: work permit / right to work document
Additionally, only if you deliver by car:
ID document
Citizen of a country outside the EEA (European Economic Area):
Option 1: Front and back of the residence permit AND supplementary sheet AND temporary residence certificate / tolerance certificate (if required).
If you have a “tolerance certificate” or “temporary residence certificate,” please place a valid passport next to the document.Option 2: Passport (full view of both pages of the passport, showing all 4 corners).
Citizen of the EEA (European Economic Area):
Option 1: Front and back of the national ID card
Option 2: Passport (full view of both pages of the passport, showing all 4 corners).
Please photograph the entire document (including all corners) and make sure all information is clearly readable (no flash reflection or fingers covering the ID) and not blurred.
Right to work document
If you are a citizen of a country outside the EEA or your residence permit has expired, please upload an additional document proving your right to work. Accepted paper documents:
Option 1: Front and back of the residence permit AND supplementary sheet AND temporary residence certificate / tolerance certificate (if required).
If you have a “tolerance certificate” or “temporary residence certificate,” please place a valid passport next to the document.Option 2: Passport visa (full view of both pages of the passport, showing all 4 corners).
Option 3: Proof of residence permit extension
Option 4: Registration certificate of the residence permit
Please make sure that the photo shows the original document (no scans or screenshots allowed) and that the following details are clearly visible:
First and last name
Document type
ID number
Date of birth
Expiry date
Driver’s license
The document must contain:
First name
Last name
Expiry date
Driver’s license number
Please note:
Only driver’s licenses issued after January 19, 2013 have an expiry date. On German driver’s licenses, the issue date is shown under “4a – DD.MM.YY”.
Driver’s licenses issued before January 19, 2013 must be exchanged by January 19, 2033 at the latest.
In addition to card-format licenses, there are older paper licenses (pink paper) that may still be valid.
Where do you upload your documents?
Open the Uber Driver app and go to “Documents”.
Upload all required documents.
Wait until the documents have been reviewed and approved.
The review process may take several days.
Important information when submitting documents:
Photocopies or scans are not accepted – only photos of original documents.
Make sure all four corners of each document are visible.
Blurry photos, reflections, shadows, or objects covering parts of the document will lead to rejection.
Tip: Take photos in daylight on a dark, plain surface.
Handling rejected or expired documents
Sometimes documents are rejected or marked as expired. Common reasons include:
Uber’s requirements were not met
Wrong document uploaded in the wrong section
Illegible or incomplete photo
Document is expired or about to expire
Vehicle or driver’s license does not meet Uber requirements
Common mistakes to avoid:
Blurry, dark, or cropped photos
Uploading photocopies instead of originals
Missing or unreadable information
Expired documents
Solution: Fix the issue → take a new photo → upload again
Final important note
Please carefully review your documents before submitting them.
Correct and clearly readable documents ensure fast activation and avoid unnecessary delays.
If you still experience issues after several attempts, please contact us with:
A screenshot of the rejection
Information about which document is affected
Email address: [email protected]
We will then assist you there!